I must say that over the past few years I have noticed a big change in the service part of our O&P industry on the manufacturer's and distributor's part. I have been in the industry for over 15 years and can remember when restocking fees were the norm. If you ever had to return a part that the patient may not have been fond of or the item did not fit very well, we were always slapped with a 15-20% restocking fee. Or if the part was defective, there was rarely a warranty that would cover the item. Although,...